Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every quote names the chip construction explicitly — compression-moulded composite, ceramic, or slug-weighted ABS with an internal metal disc — together with the centre treatment (recessed inlay with its recess depth and laminate, dye-sublimated ceramic face, hot-stamp foil, or applied full-colour label) so the buyer knows where the weight comes from and where the print sits before production begins; denomination sets are proofed with the side-of-stack view showing the edge-spot pattern assigned to each value, and chip counts per value are derived from the stated player count and structure rather than assumed; edge-spot patterns, colours, centre artwork and per-value counts are held against the customer’s account so that top-up orders match the existing rack, and where an exact colour or pattern match to a set made elsewhere cannot be achieved this is confirmed before production rather than after delivery.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.